Community @ The Turning Gate

Good morning Matt - an update for you on this issue.  After dealing with one tech advisor and two senior tech advisors at Apple over several days I was not able to make any headway - very frustrating waste of hours of my time!  Despite pointing them to the exact problem point they are both unwilling to tell me why they have that setting defaulted to “on” for the iPad or to acknowledge it is not a Backlight issue. 

Maybe at some point the problem starts occuring on e-commerce sites where the button to expand a product view quits working (probably already happening but no one noticed) and then it gets changed.  In the meantime I reworked my site to a single column to partially counter the non-working button when viewed on the iPad. 

Time to pick up the camera and move on!

Thanks.  Terry

Matt and Ben - I spent the past week going back and forth with the Apple software engineers trying to resolve this problem and their final conclusion is that somewhere in the Backlight software there is a setting missing that would allow this button to work on the IPad using Safari under the IOS 12 operating system.  They recommended going back to the developers of Backlight for a fix.  I asked for details to pass along and they had none.  Is this something you can take a look at when you get a chance?  Thanks.

Terry

I’ll do some more investigating on my end.  Thanks.

Ben - any luck on the tokens problem yet?

Ben/Matt - I’ve been hitting the same snag for the last couple of hours.  I’ve tried all the remedies already mentioed and still have no metadata showing up on galleria.  It does work fine on both Vegas and standard albums - just Galleria seems to be at issue.  Thanks for working through all these issues.  I like the new BL2 interfaces - a lot more clarity on setting up the website!

so is this something we can do locally or should we just wait for the next update?

Matt - thanks for the solution - it did resolve the problem I had.

excellent - the one place I failed to look!  Thanks for the help on all of this.  I think I'm finally ready to sit back and just shoot and update photos for a change - which of course is where I'd prefer to be anyway.  I think that's what I'm liking most about Backlight - once it gets set up the rest is such an easy solution linking direct to Lightroom.  Have a great day.

Good morning Ben - or is it evening over there? 

Maybe it has been because of the number of changes I've been doing tweaking colors on the site and adding another menu item, but as I have been running through the pages it seemed I had to do a manual refresh on every page I hit.  I would love to not need a version number on the darn thing and glad to see the no-cache command.  I have pretty much reached the end of the process on the tweaking, but of course there is always something new to try!  I'll try it going forward and see if there is any problem with the refresh.

Thanks for the feedback.

Turns out after searching for a solution there does not appear to be an easy one.  The easiest is to append my site URL with a version number each time I do an update, but it really only works if someone were to pull it up from the most recent link.  Old links may pull from their cache and new items would be missed.  Seems like there should be an easier way but I've found none.  Here's an example of my appended URL for updates made this month; if anyone else finds a better way I can't wait to see it.

TerranceAlexander.com/?v=08.2016