Community @ The Turning Gate

Rod,

Good advice on not deleting ttg-be!  I did replace the ttg-be/framework/init.php file with the original.  Then I could successfully login to ttg-be and I enabled the Guest login for Matt and Ben.  If I switch back to the init.php file as modified by the Bluehost Tech Support, I again lose the ability to log in to ttg-be.

I currently have the original init.php file in place so hopefully Matt and/or Ben can have a look and see if they have any ideas.

Next I will disable phplugins to test that.

Thanks,
Doug

The only change I have made to the phplugins.php file is to add the "Snowstorm" near the bottom of the user section.  Here is a copy of the very bottom of my phplugins.php file with some overlap of the original file:

// THIS FUNCTION REMOVES THE R2D2-MENU SCRIPT FROM THE PAGE
function ttg_scripts_navigation( $style, $path ) {
    echo '
   
    <!-- if your navigation requires Javascript, link your script files here; otherwise, leave this empty -->

    ';
    return false;
} // END
DELETE THIS LINE */

// SNOWSTORM
function ttg_body_bottom( $style, $path ) {
    if (
        G_STYLE == 'CE4-AUTOINDEX' ||
        (preg_match('/^CE4-PAGES-(.*)$/', G_STYLE) && G_STYLE != 'CE4-PAGES-HOME' ) ||
        G_STYLE == 'CE4-WORDPRESS'
    ) {

        echo '
<script src="/phplugins/js/snowstorm-min.js"></script>
<script>

    snowStorm.snowCharacter = "•";
    snowStorm.snowColor = "#ffffff";

</script>
        ';

    }
} // END

// ****************************************************************************************************
// END USER FUNCTIONS

?>

I just made a couple of minor changes to my site (CE4 Pages) that I don't think should have effected the Contact page.  However, it is now displaying correctly! 

Nonetheless, when I try to send an email using the Contact form, I get this error message:

Cannot modify header information - headers already sent by (output started at /home4/thewilf4/public_html/phplugins/phplugins.php:1)|#0 /home4/thewilf4/public_html/contact.php(158): ErrorHandler::handleError('Location: /cont...') #1 {main}|URL: /contact.php

Any ideas on what is wrong here and how to fix it?

Thanks,
Doug

Rod,

Thank you.  I will follow up with Bluehost.

Doug

Matt,

Thanks for your replies to my previous post.  I very much appreciate your time and dedication, not to mention your outstanding Lightroom plugins!

My quarrel with Bluehost has nothing to do with their compatibility with TTG plugins.  It is excellent.  It has nothing to do with their response to problems.  They seem to work hard with all the resources they can muster to fix problems.  Their openness was news to me, as during this latest event, the Bluehost web site was down and their phones were so overloaded I could not reach them.  I had no idea (I find no mention of it on the Bluehost web site) that Bluehost was part of the much larger Endurance International (Wow, so many brands apparently all on the same servers!), so I did not know to access the enduranceresponse.com blog for info or updates.

My quarrel is that this is not an isolated case for me.  I have experienced at least three multiple-hour down periods during "prime time" (daytime/evenings in my USA Pacific time zone) and many shorter but significant down periods in just a few months of hosting with Bluehost.  Many emails that were important to me were lost during this few months and many times friends and family contacted me to ask why they couldn't email me and/or view my web sites.  I have also had my email server "blacklisted" for the first time since I have been using my own domain for email (about ten years).

Maybe I have just been unlucky over these few months, but I am a firm believer that past performance predicts future performance.

I realize that I seem to be the only squeaky wheel on this subject on the TTG forum.  However, this latest outage probably effected all of your customers who use Bluehost and the other Endurance International hosting companies.  I hope that I do not need to see an entry in your blog, similar to that for Fotomoto, that you had to sever your relationship with Bluehost, not because of poor response or lack of transparency, but simply because of the number, frequency, and severity of the issues at Bluehost (Endurance International?) has been unacceptable to your customers.

Doug

Update:  It has been about three weeks since I reported that my Bluehost uptime had improved.  Unfortunately, I have had a number of periods during the past three weeks when my domain (web and email) has been down.  I submitted a service request (via Bluehost's online service request system) asking to be switched to a different server and never heard back from them.  This morning my domain's email and web site have been down for hours.  In fact, even the Bluehost.com main site is down and their phone lines are so busy it is not possible to get through.  As painful a process as it is, I am nonetheless ready once again to switch hosting companies.

Is there a list of web hosting companies that are known to work well with the full TTG CE3 publishing package?  Does anyone know if Network Solutions has fixed their problems with TTG CE3?  I almost never had downtime problems with them and switched to Bluehost only because of the Gallery publishing errors with Network Solutions.

Thanks,
Doug

Lofty,

Thanks for the independent data point.  That is very encouraging.  If the problems with my server continue much longer, I will request a move to a different server.  I will post updates on this thread.  Hopefully it will soon be good news.

Doug

LOL!  Maybe I also have too much time on my hands, or at least am not making very good use of it. :-)

Rod,

Short answer:
I have found Lightroom to behave strangely on occasion and going back to the Library Module provides what I perceive to be a "clean slate" to start the next process. 

Long answer:
Frankly, I consider this web stuff (and Lightroom in particular) to be a house of cards.  There is my ISP, my web host (and all that entails:  Linux, Apache, php, etc.), and Adobe Lightroom and its plugins (TTG CE3, for example).  When things don't play well together, a lot of finger pointing can go on.  For example, you may recognize me as one of the TTG users who recently switched from Network Solutions to Bluehost because of interactions that Network Solutions would not address.  I think Matt and the rest of you associated with TTG have been excellent at not stooping to finger pointing behaviors. 

If I am in the Web Module with my Pages Web Gallery loaded with my Pages User Template and I click on my Gallery Web Gallery, I am asking Lightroom and the plugins to play well together (exit the Pages Web Gallery (and the corresponding User Template for my Pages plugin) and load the Gallery Web Gallery (and the corresponding User Template for my Gallery plugin)).

In addition, I have found it common for Lightroom to default to a User Template that I have used previously for a specific Web Gallery rather than a newer one (and, yes, I have been very careful to update the newer one with the new settings and to save it).  Now I just delete older versions of User Templates so Lightroom can't play this little trick. 

Thus, it seems to me that clearly separating these steps by going back to the Library Module reduces the chances of these interactions.

Just because I am paranoid doesn't mean the software isn't out to get me!  :-)

I hope I've made some sense here.

Doug

Matt,

Thanks for your thoughts.  I understand how one bad apple who happened to be on the same shared server as mine can spoil the experience for me and others on that server.  And, as you note, the cost of a shared server is very affordable compared to a dedicated server!  Unfortunately, it does seem to be taking Bluehost a long time to fully resolve the problem.  It's close to 36 hours since my family and I noted that our email accounts and family web sites (two) were completely down and, while they are back up, response is very slow.  If you care to go to www.collinsnet.us or www.thewilderness.us I think you will see what I mean.  I expect they will completely resolve this soon (maybe before you see this post and have a chance to check my sites) and that my experience will return to that you have had and that I had experienced on Bluehost until recently.  Hopefully this type of event will not happen to my server again!

Thanks for giving me some confidence that this is a very rare event.

Doug