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#26 Backlight 2 Support » the client response module is currently unavailable » 2018-09-18 22:14:09

Evagoras
Replies: 11

Hiya I'm getting the following message in CRG BL2

the client response module is currently unavailable

couldn't find any support topics on BL2 only BL1

#27 Re: Backlight 2 Support » ZipArchive PHP package » 2018-09-17 16:53:37

Evagoras

Tanks Ben, the problem has been sorted already. Appreciate your help as always.

#28 Re: Backlight 2 Support » Backlight 2 Install Troubles » 2018-09-14 09:34:15

Evagoras
Evagoras wrote:

this is done

Daniel Leu wrote:

That usually means that you didn't replace index.php in your home directory with the one that came with the installer zip file.

its cool, updated album files

#29 Re: Backlight 2 Support » Backlight 2 Install Troubles » 2018-09-14 09:29:57

Evagoras

this is done

Daniel Leu wrote:

That usually means that you didn't replace index.php in your home directory with the one that came with the installer zip file.

#30 Re: Backlight 2 Support » Backlight 2 Install Troubles » 2018-09-14 09:28:55

Evagoras

OK i think i'm nearly there, just galleries not loading


Warning: require_once(./../../backlight/framework/Framework.php): failed to open stream: No such file or directory in /home/evg123/public_html/portfolio/blog/lib.php on line 48

Fatal error: require_once(): Failed opening required './../../backlight/framework/Framework.php' (include_path='.:/opt/cpanel/ea-php56/root/usr/share/pear') in /home/evg123/public_html/portfolio/blog/lib.php on line 48

#31 Re: Backlight 2 Support » Backlight 2 Install Troubles » 2018-09-14 08:30:15

Evagoras

Thanks Dan

As well as
    /.htaccess
    /index.php

do i also delete:
/581C393BF27AE5119D3758D8857F6B0B.txt
/error_log
/gallery.xml
/lib.php

#32 Re: Backlight 2 Support » Backlight 2 Install Troubles » 2018-09-14 08:08:46

Evagoras

Thanks guys,

I managed to install successfully.

However i now have:

Warning: require_once(./backlight/framework/Framework.php): failed to open stream: No such file or directory in /home/evg123/public_html/index.php on line 17

Fatal error: require_once(): Failed opening required './backlight/framework/Framework.php' (include_path='.:/opt/cpanel/ea-php56/root/usr/share/pear') in /home/evg123/public_html/index.php on line 17

on my home page.

i have cleared cache.

#33 Backlight 2 Support » Backlight 2 Install Troubles » 2018-09-14 00:48:53

Evagoras
Replies: 11

After sorting out and adding the PHP ZipModule on my server I did the following:

As I am Upgrading from BL1 to BL2 I followed the instructions here http://backlight.theturninggate.net/doc … acklight_2 and kept:

    /backlight/data
    /backlight/custom

On my server:

I deleted:
    /.htaccess
    /index.php

    /backlight/
    /backlight/installer/
    /backlight/.htaccess
    /backlight/env.php.skel
    /backlight/index.php

I was reluctant to delete:
    /backlight/admin
    /backlight/cart
    /backlight/client-response
    /backlight/designer
    /backlight/framework
    /backlight/modules
    /backlight/publisher
    /backlight/search

(should I??) I thought this would mess up my stuff e.g. CRG & Cart

I Copied from the extracted Zip file (Backlight-2-Installer-100.zip) to my server:
   
    /index.php   
    /.htaccess   
    /backlight/installer
    /backlight/env.php.skel
    /backlight/index.php

I logged onto
    /backlight/installer

Backlight 2 was installed successfully

I continued to Backlight

And got this:

Backing up databases...
Backed up master.sq3
Upgrading to version 1.9.1...
Updating settings
Update to 1.9.1 completed
Upgrading to version 1.9.2...
Migrating settings
Update to 1.9.2 completed
Upgrading to version 1.9.3...
Migrating users
Update to 1.9.3 completed
Upgrading to version 1.9.4...
Update to 1.9.4 completed
Upgrading to version 1.9.5...
Adding support for Google Authenticator (part 2)
Update to 1.9.5 completed
Upgrading to version 1.9.6...
Adding support for viewing contact
Update to 1.9.6 completed
Upgrading to version 1.9.7...
Adding support for contact checkboxes
Update to 1.9.7 completed
Upgrading to version 1.9.8...
Adding support for centralised client management
Unable to upgrade to version 1.9.8
Error message: Class not found: ClientResponseUtility. To fix this, reinstall Backlight at /backlight/installer. If the problem persists, please report error at http://community.theturninggate.net/viewforum.php?id=44

I followed the instructions to try again then got this:

SQLSTATE[HY000]: General error: 1 no such column: enabled|#0 /home/evg123/public_html/backlight/modules/module-framework/dao/PdoExtended.php(524): PDO->prepare('SELECT display_...') #1 /home/evg123/public_html/backlight/modules/module-framework/dao/PdoExtended.php(156): PdoExtended->_prepareAndExecuteSqlQuery('SELECT display_...', Array) #2 /home/evg123/public_html/backlight/modules/module-framework/Framework.php(471): PdoExtended->selectRows('SELECT display_...', Array) #3 /home/evg123/public_html/backlight/modules/module-framework/Framework.php(433): Framework->handleLanguage(Object(AdminApplicationHelper), Object(AdminConfigManager)) #4 /home/evg123/public_html/backlight/modules/module-framework/Framework.php(151): Framework->initApplication() #5 /home/evg123/public_html/backlight/modules/module-framework/Framework.php(41): Framework->init() #6 /home/evg123/public_html/backlight/index.php(25): Framework->__construct('..', Array) #7 {main}|URL: /backlight/index.php


I tried the installer again and got this:

Something went wrong
Unexpected error: Class 'CartHelper' not found in GenericApplicationHelper.php on line 25

Please report error at http://community.theturninggate.net

Luckily i restored my site via a backup.

I wanna cry!

#34 Re: Backlight 2 Support » ZipArchive PHP package » 2018-09-12 22:42:04

Evagoras

Thanks for the quick reply Ben.

I’ll contact them.

#35 Backlight 2 Support » ZipArchive PHP package » 2018-09-12 22:29:28

Evagoras
Replies: 6

Hey Guys, really looking forward to using BL2 but have an error after copying files over, Any ideas?

www.evagoras.co.uk/backlight/installer reads:

Install Backlight 2
Your host does not provide support for the ZipArchive PHP package. This is required by the Backlight 2 installer.

It is strongly recommended that you configure your server to provide ZipArchive support. This will allow you to uplight Backlight via the admin interface, without needing to download and manually upload modules and updates.

To manually install Backlight 2, download the installation files here. After downloading the zip file, extract all files and copy them to the backlight/modules directory via FTP.

I tried to click the download the installation files here link but it was linked to www.evagoras.co.uk/backlight/installer again.

In my cPanel >  PHP PEAR Packages I have installed:

Archive_Tar    v1.4.3
Archive_Zip    v0.1.2

(No idea what these are but they haven't done the job)

Thanks in advance

#36 Backlight Support » Download/Upload Pricing in CSV or TSV » 2018-07-25 19:17:29

Evagoras
Replies: 1

Is it possible to download or upload pricing schemes in CSV or TSV. Or even being able to download where these are kept on my server. Can't seem to find them.

It would be so much easier to add/amend pricing this way.

#37 Re: Backlight Support » Pallet/Column2 Not Formatting HTML » 2018-06-24 00:12:44

Evagoras

Thanks Ben! Both Problems Sorted. Post Closed!

#38 Re: Backlight Support » Pallet/Column2 Not Formatting HTML » 2018-06-23 04:04:01

Evagoras

Correct, when copy entered via LR, formatting is incorrect.

#39 Re: Backlight Support » Pallet/Column2 Not Formatting HTML » 2018-06-22 19:41:36

Evagoras

Sorted! Easy when you know how.

Just need the pallets working now.

#40 Re: Backlight Support » Pallet/Column2 Not Formatting HTML » 2018-06-22 19:33:18

Evagoras

aaah... thank!! So sorry.. I knew the create the file just didn't know how to enable custom css in the page template! thanks!!

#41 Re: Backlight Support » Pallet/Column2 Not Formatting HTML » 2018-06-22 19:26:12

Evagoras

Sorry, I have no idea how to use/create/implement css

#42 Re: Backlight Support » Pallet/Column2 Not Formatting HTML » 2018-06-22 19:17:59

Evagoras

Thanks Rod,

Custom css... is that backlight.css in /public_html/backlight/custom/css

Hopefully the bug will be patched soon.

#43 Re: Backlight Support » Pallet/Column2 Not Formatting HTML » 2018-06-22 17:47:50

Evagoras

Thanks Rod, no idea where to put this coding tho. ?

Any idea on the original post problem:

My left pallet (1) is formatting HTML however Pallet 2 (Right) is not. Any ideas?
To test I've literally copied and pasted the same coding and still no Joy.

#44 Re: Backlight Support » Pallet/Column2 Not Formatting HTML » 2018-06-20 17:59:32

Evagoras

That heart indicates the number of chosen images. Click on that area for filter and submission options.
You can change the heart to something else through custom css.

Image Selects is OFF for these albums.

On my Backlight Album Proofing Page there is a Mail icon to submit feedback.

On my Pangolin Album Proofing Page there is a Heart icon. I would prefer the mail icon here.

#45 Re: Backlight Support » Pallet/Column2 Not Formatting HTML » 2018-06-20 17:46:02

Evagoras

Hey Rod, I've created some test sites for this:

https://www.evagoras.co.uk/test-sites/test-albums/

All three posing the same problem towards pallet formatting.

#46 Backlight Support » Pallet/Column2 Not Formatting HTML » 2018-06-20 09:41:52

Evagoras
Replies: 20

My left pallet (1) is formatting HTML however Pallet 2 (Right) is not. Any ideas?

To test I've literally copied and pasted the same coding and still no Joy.

LR
Gallery CRG

Also... why is there a Heart to submit feedback and not the usual email icon? Can't seem to find the setting to change it?

#47 Re: Backlight Support » Random Image Sorting » 2018-06-09 10:00:12

Evagoras

Ok, no worries, I’m using smart albums with multiple folders and I don’t think it allows for manual arranging

#48 Re: Backlight Support » Random Image Sorting » 2018-06-09 08:26:37

Evagoras

...without having to rename image filenames.

#49 Backlight Support » Random Image Sorting » 2018-06-09 08:25:11

Evagoras
Replies: 5

Is there a way of having a gallery where images are displayed not in file name order but randomly?

#50 Re: Backlight Support » Content Below Albums » 2018-06-08 08:03:53

Evagoras

Thanks Daniel. I've no clue with php plugins but a quick learner. Any where you can point me to where I can get a ideas or simple templates to implement?

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